Credits & Returns

URM’s credit policy is designed to be fair and cost effective to all customers. Customers should receive credits within 10 days after approval. When a store has a problem that does not fall into a particular category, please call Customer Service for assistance. To assist in requesting a credit by phone, please have the following available:

  1. URM customer account number.
  2. Invoice number and date.
  3. Item number or UPC code of the item invoiced.
  4. Quantity
  5. Reason for the credit request.
  6. Mispicked item number; UPC code or description.

You may requests credit via fax by providing the above information to: (509) 462-9487

Whom to Call List

Credit requests for all store departments must be made through the URM Customer Service Department.

URM Customer Service (800) 541-0752

Local Direct Numbers (509) 467-3669

Office Hours: Monday through Friday 6:00 a.m. to 4:30 p.m.